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Understand Your Rights Before You Play

BigPari operates under terms designed to keep your account, your wallet, and your data handled properly. Access to our platform depends on your local law and eligible regions — read this page so you know exactly where you stand.

Account EligibilityData HandlingJurisdiction NoticePolicy ContactYour Rights
BigPari Understand Your Rights Before You Play
POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

Team online

Live Chat

Open the chat widget from any page on your account. Our support team handles legal queries, account disputes, and policy clarifications directly through chat.

Email Support

Send detailed policy or data requests to our support email. We respond to written requests within a reasonable timeframe and keep a record of all correspondence.

Account Help Centre

Log into your account and navigate to Help to submit a formal request — useful for data access, account closure, or disputing a transaction tied to bKash or Nagad.

HOW WE HANDLE YOUR DATA

Security, Retention, and Your Account Rights

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — only the transaction reference is logged against your wallet.

Data Retention

We keep account and transaction records for the period required under applicable financial compliance rules. After account closure, personal data is retained only as long as legally necessary.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference. You can clear cookies at any time; this will log you out of your current session.

Requesting Changes

To update your registered details, correct account information, or request data deletion, contact us via live chat or email. Identity verification is required before any account change is processed.

Common Questions About Policy and Rights

These are the questions we hear most often about how our legal terms work in practice — from account eligibility to data requests.

Access depends on your local law and eligible regions. You are responsible for confirming that online gaming is permitted where you are located before opening or using an account.

Log into your account, go to Help, and submit a data access request. You can also contact us via email. We will verify your identity before releasing any records.

After closure, we retain your transaction and account records only for the period required under applicable compliance rules. Personal data beyond that is deleted in line with our retention policy.

We log transaction references tied to your account wallet, not your wallet PIN or full account credentials. Payment authentication happens within the bKash or Nagad app directly.

We notify you through your registered contact details before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

Start with live chat for quick queries. For formal disputes — including those involving Rocket or Nagad transactions — submit a written request through the Help Centre in your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.